Overview
Workplace is built to give everyone in your organization a voice, whether you work in the head office or on the factory floor. We have created Mobile Phone backed accounts to simplify the account creation process. After a mobile phone number account is invited, the user will receive an SMS with a link to claim the account and information to set their password. Once the account is claimed, the user will receive another SMS with a recovery code which can be used to reset their Workplace password.
High-level instructions
There are two stages to add your first phone based user in Workplace:
Enable profile creation with a mobile number feature in Workplace
Before you can create phone based users, you'll need to enable this functionality within your Workplace environment. With a System administrator account, follow the steps below to activate profile creation with a mobile number:
Create an account using a mobile phone number
Follow the steps below to to add a user using their mobile phone numbers::
Manage phone based accounts
Manage phone based accounts manually
You can manage mobile phone based user manually, one at a time, in the same way that you would manually create a user email-less accounts.
Password reset for mobile phone number accounts
A mobile phone based user can reset their password using any of the following options:
- Use a Recovery Code.
- Setting the phone number account to unclaimed (invited).
Password reset using a Recovery Code
Once the user claims the account, it receives an SMS with a 10 character recovery code. The user can use this code to reset its Workplace Password. The code can only be used once, but after finishing the password recovery process the user can generate a new one. To reset your password using a Recovery Code:
Generate a Recovery Code
A user created with a mobile phone number can generate a Recovery Code anytime from the Workplace App.
Reset a password by setting the account to unclaimed (invited)Reset a password by setting the account to unclaimed (invited)
An administrator can set the account to unclaimed (invited). The phone number user will then receive a text message asking them to choose a new password before they can log in.
